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OutSmart Guide

Changing Your Login Credentials

You can change your login email or password from your account profile, and recover a forgotten password from the login page using an email-based reset.

Changing Your Email Address or Password

Both your login email and your password live on your account profile.

  1. Click your initials at the top right corner of any OutSmart page and choose My Profile (or open the profile area from the main menu).
  2. Open the section with your account details.
  3. Edit the Email field to change your login email, or use the Change Password option to set a new password.
  4. Save your changes.

The next time you log in, use the updated email or password.

Recovering a Forgotten Password

If you’ve lost your password, you can reset it from the login page — you don’t need to contact support.

  1. Go to the OutSmart login page at app.outsmartemr.com.
  2. Click the Forgot Password link.
  3. On the password-reset page, type the email address for your account.
  4. Click Recover Password.
  5. OutSmart emails you a reset link. Open the email and follow the link to set a new password.

Troubleshooting

I didn’t get the password-reset email

  • Check your spam or junk folder — the email sometimes ends up there.
  • Make sure you typed the right email address — the address has to match the one on your OutSmart account exactly.
  • Try the reset from a desktop or laptop browser if you were on a phone. Mobile browsers occasionally interfere with the reset flow.

If you still don’t get the email after a few minutes, contact us at contact.outsmartemr.com.

How to reach support

Will changing my password affect my MFA?

No. MFA and your password are separate. Changing your password leaves MFA on, and your authenticator-app codes continue to work.