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OutSmart Guide

OutSmart Meet Telemedicine

Get Started By Booking an Appointment

In order to lanuch a virutal meeting, you need to have an appointment booked for your patient in your calendar. As an example, let’s book an appointment in for today.

  1. Click on the current day in the calendar to start the booking process.
  2. Create a new patient if you haven’t already.
  3. Book the patient for the event type you just created.
  4. Scroll down and click Save to save the event.

Starting Your OutSmart Meet Session

After booking an appointment, you can start the session from the Dashboard.

  1. Click the OutSmart logo at the top-left to go back to the Dashboard.
  2. Locate the Daily Schedule card.
  3. Find the appointment you just booked and click the purple video button to the right of the row.

Daily Schedule – Starting an OutSmart Meet tele-medicine session.

This will give you two options:

This option sends an email to your client with a unique link to join the meeting. We recommend doing this a few minutes before the session to give them time to check their email. The link is permanent for that patient-practitioner relationship, so they can join the meeting at any time without interrupting other sessions.

Start OutSmart Meet

This option opens a panel with two choices:

  • Automatically send a link and start the session.
  • Start the session without sending a link (useful if you already sent the link).

Within a few moments, your client should be able to join the meeting.

Troubleshooting Common Issues

If the client cannot find the email, you can manually send them the link. Click the ‘i’ icon in the video session and copy the share link from there. You can then paste it into an email or text message. Remind your client to check their spam folder, as the email may have been filtered.

Connection Issues for You or Your Client

  • Ensure you are using a supported browser: Google Chrome or Firefox on a laptop or desktop computer.
  • A common issue is a corrupted browser cache. Clearing the cache can reset permissions. When you restart the session, your browser will ask for permission to access your microphone and camera again.

Your Client’s Video Is Not Coming Through

  • The client may need to give their browser permission to use the camera. This is often indicated by a red video icon in the browser’s address bar. Clicking this icon will allow them to enable their camera.
  • Ensure that you have cookies enabled in your browser, as the video portion of the meeting will not function without them.