Virtual Office Settings

What is Virtual Office Mode?

Virtual Office mode changes how your location is displayed:

Setting	Address Display
Standard	Full physical address shown
Virtual Office	Custom label (e.g., “Virtual Clinic”) replaces address

This is perfect for:

• Telehealth-only practices
• Remote consultation services
• Practitioners who work from home
• Mobile or traveling practitioners

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Enabling Virtual Office Mode

Step-by-Step

1. Log in as an office administrator
2. Visit your office booking page in edit mode
3. Find the office information in the hero card
4. Click the pencil icon to edit the office profile
5. Toggle Virtual Office to ON
6. Enter your custom label (e.g., “Virtual Appointments Only”)
7. Click Save

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Virtual Office Label

When Virtual Office mode is enabled, you can customize the text that replaces your address.

Default Label

If you don’t specify a label, the default is:

Virtual Clinic

Custom Label Examples

Practice Type	Suggested Label
Telehealth	”Virtual Appointments”
Phone consults	”Phone Consultations”
Online therapy	”Online Sessions”
Remote coaching	”Remote Coaching Services”
Multi-location	”Virtual & In-Person Available”

Label Display

The virtual label is shown with a video camera icon:

📹 Virtual Clinic

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Where Virtual Office Affects Display

The virtual office setting affects address display in:

Location	Effect
Hero card (Office Priority)	Label replaces address
Location cards (Practitioner Priority)	Label replaces address
Sidebar office header	Label shown during booking
Booking information card	Label shown below office name
Success confirmation	Label shown below office name

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Service-Level Virtual Settings

In addition to the office-level setting, each service can have its own visit type:

Visit Type	Meaning
In-Person	Requires physical attendance
Virtual	Telehealth/phone appointment
Both	Either option available

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Combining Virtual and Physical

If you offer both virtual and in-person appointments:

Option 1: Standard Office

Keep Virtual Office mode disabled and:

• Show your physical address
• Mark individual services as Virtual or In-Person
• Patients can filter by appointment type

Option 2: Virtual Office + In-Person Note

Enable Virtual Office mode and:

• Set your label to something like “Telehealth & In-Person Available”
• Mark individual services appropriately
• Include address in your office description if needed

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Editing Office Profile

The Virtual Office toggle is part of the full office profile editor, which also lets you edit:

Field	Description
Office Name	Your clinic/practice name
Address	Street, city, province, postal code, country
Phone	Contact phone number
Email	Contact email address
Virtual Office	Toggle and custom label

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Troubleshooting

Address Still Showing

• Verify Virtual Office toggle is enabled
• Click Save after making changes
• Refresh the page

Virtual Label Not Appearing

• Enter a custom label in the text field
• If blank, default “Virtual Clinic” is used
• Check that toggle is turned ON

Need to Show Address Sometimes

Consider these options:

• Disable Virtual Office mode
• Add address to office description/bio
• Create separate booking pages for virtual vs in-person

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Best Practices

Clear Communication

• Make it obvious that appointments are virtual
• Explain the technology used (video call, phone, etc.)
• Provide instructions in confirmation emails

Trust Signals

For virtual practices, build trust with:

• Professional profile photos
• Complete credentials
• Clear service descriptions
• Social media presence

Technical Requirements

Mention any requirements for virtual appointments:

• Stable internet connection
• Video-capable device
• Quiet, private space
• Specific software (if required)

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Next Steps

Now that your customization is complete:

• Services Overview - Set up your bookable services
• Team Overview - Manage your practitioners