Saved Cards
How Saved Cards Work
When a patient pays or registers a card:
- Card is securely stored by OutSmart Pay
- Card appears in their saved cards list
- Future bookings can use saved card
- No need to re-enter card details
Patient Card Management
Viewing Saved Cards
When payment is required:
- Patient reaches payment step
- Saved cards list appears (if any exist)
- Each card shows:
- Card brand icon (Visa, Mastercard, etc.)
- Last 4 digits
- Expiry date
Selecting a Saved Card
- Cards appear as selectable options
- First saved card is auto-selected
- Patient can choose different card
- Click “Add New Card” for new entry
Adding New Cards
Even with saved cards, patients can add new ones:
- Click “Add New Card” button
- The credit card form appears
- Enter new card details
- Process payment or registration
- New card saved for future use
Deleting Cards
Patients can remove saved cards:
Deletion Rules
| Cards Saved | Can Delete? |
|---|---|
| 2 or more | Yes - any card |
| 1 only | No - at least one required |
How to Delete
-
Find card in saved cards list
-
Click the trash icon
-
Confirm deletion
-
Card removed immediately
At least one card must remain on file when cards are required. The delete button is hidden when only one card exists.
Duplicate Card Prevention
The system prevents adding the same card twice:
How It Works
When adding a new card:
- System checks existing cards
- Matches by last 4 digits + expiry
- If duplicate found, uses existing
- Avoids cluttering the card list
Matching Criteria
Cards are considered duplicates if:
- Same last 4 digits
- Same expiry month/year
Card Display Information
What’s Shown
| Element | Description |
|---|---|
| Brand icon | Visa, Mastercard, Amex, etc. |
| Last 4 digits | •••• 1234 |
| Expiry | MM/YY format |
What’s Hidden
| Element | Why Hidden |
|---|---|
| Full card number | Security |
| CVV | Never stored |
| Billing address | Privacy |
Supported Card Brands
| Brand | Icon |
|---|---|
| Visa | Visa logo |
| Mastercard | MC logo |
| American Express | Amex logo |
| Discover | Discover logo |
| Diners Club | Diners logo |
| JCB | JCB logo |
Security Notice
The saved cards interface displays:
“Card data is encrypted. We can only verify the last 4 digits.”
This reminds patients that:
- Card data is secure
- Full numbers aren’t stored in OutSmart
- Card numbers are held by OutSmart Pay’s PCI-compliant infrastructure
Authorization Checkbox
When using saved cards, patients confirm:
For Payments:
“I authorize this charge. My card will be securely encrypted and saved to my account.”
For Card Registration:
“I authorize saving my card on file. Your card details will be securely encrypted and saved to your account.”
Loading States
While Loading Cards
- Spinner displayed
- “Loading saved cards…” message
- Cards appear when ready
While Deleting
- Spinner on delete button
- Card removed when complete
Common Questions
Why can’t I delete my only card?
Services requiring cards need at least one on file. Add a new card first, then delete the old one.
How many cards can I save?
No set limit - save as many cards as needed.
Can I edit a saved card?
No - cards can only be added or deleted. To change details, add a new card and delete the old one.
What happens when my card expires?
Expired cards remain in the list but may fail when used. Add a new card with current expiry.
Troubleshooting
Saved Cards Not Loading
- Check internet connection
- Try refreshing the page
- May be a temporary service issue
Can’t Select a Card
- Ensure you’re clicking the card
- Radio button should activate
- Try refreshing
Card Failing at Payment
- Card may be expired
- Insufficient funds
- Card issuer declined
- Try a different card
Next Steps
- SmartForms - Intake form integration
- Payments Overview - General payment information