Security
Patient data in OutSmart is protected by account-level security. Every account is required to use multi-factor authentication (MFA), and you can change your login email or recover a forgotten password at any time. This section covers the day-to-day account-security tasks.
What’s in This Section
| Article | What it covers |
|---|---|
| Setting Up Multi-Factor Authentication | Required step for every account — install an authenticator app, scan the QR code, save your recovery codes, and learn what to do if you ever lose access to the app |
| Changing Your Login Credentials | Change your login email or password from your profile, or reset a forgotten password from the login page |
MFA is Required
Every OutSmart account uses MFA. New accounts are walked through MFA setup at the first login; existing accounts that haven’t enabled it are prompted to do so when they log in. Once enabled, MFA cannot be turned off on an account — keep your recovery codes safe so you can always get back in if you lose your phone.
See Setting Up Multi-Factor Authentication for the step-by-step.
If You’re Locked Out
If you’ve lost access to your authenticator app and don’t have any recovery codes left, contact us at contact.outsmartemr.com to verify your identity and reset MFA on your account. See the Locked Out section of the MFA article for the support contact path.
Related Pages
- Setting Up Multi-Factor Authentication — the required MFA setup walkthrough
- Changing Your Login Credentials — change email or password, or recover a forgotten password
- Patient Privacy Between Team Members — how patient data is scoped between practitioners and admin staff at the same clinic