Google Chrome

How To Clear Your Browser Cache

When you are accessing our service, your browser will download and save some of our software files onto your computer.  This downloaded set of files is saved in your browser cache.  When our systems are updated, your browser may not see the new files because it is going to its local cache to load the files.  This is why we always recommend that you clear your browser cache after every update to SmartND.  You will be informed of updates within the system itself, when you are logged in.

If you notice any performance issues after an update, clearing your browser cache should be the first thing you do, to ensure you have the latest system files.  In Google Chrome, this is how you clear your cache:

When you have your chrome borwser open, press on CTRL + H on your keyboard.  On a Mac, this will be the Option + H keys.  This will open your browser history section.

Now click on the “Clear Browsing Data” option, and this will open a small window where you can select what to clear.  Select ONLY ‘Cached images and files’.  There is no need to clear anything else.  Make sure you are clearing all data “From the beginning of time”, and then click on the Clear Browsing Data button.

When you have done this, you can close your browser history window and reload SmartND.  This should automatically update your browser cache with the new files from our servers.

How to check the browser’s error log

Our technical support staff may ask you to send us a screenshot of your browser’s error log, if you find something is not working as it should.  Here is how you can do this:

1. Open the page that is causing issues.
2. When the page is fully loaded, or if the loading screen is just endlessly loading, right click on the page and select “inspect”, or press CTRL-Shift-I.  This will open up the browser debugging panel.
3. Look for the “console” tab at the top, and click on that.  This will potentially display a series of errors on your page.
4. click on the little arrowhead to the left of the errors, to open up the description of the error.  Then take a screenshot of the entire panel, and send that to us via e-mail.

You can see the screenshot example of the debugging panel from CNN below to better understand what the screenshot we are expecting should look like:

Screenshot of the debugging panel from CNN, this is what we may need from you for debugging problems with your use of our service.