OutSmart EMR Knowledgebase

Patient Portal Help

Setting up a Patient Portal account

Setting Up your Patient Portal account Manually

Step 1: Set Up Patient Portal

  • Click on the green Signup Link in the top menu of the SmartND website. (www.smartnd.ca).  This will open up the Registration page.
  • Select I Am A Patient at the top, and fill in all the information.  All fields are required.  Keep in mind that you will not see any information in your patient portal unless the information you enter matches the information that you have provided or will provide your practitioner.
  • When you are done, click on the blue Submit button at the bottom.  This will direct you back to the login page.
  • Enter the e-mail address and password you chose in the above steps to log in.

Step 2: Enter Access Code

Once you log into your patient portal, you will need to enter “Access Codes” provided by your practitioner in order to gain access to intake forms or your medical records.  If you have already had your visit with your practitioner, you will have been provided a sheet of paper which includes your individual Access Code as well as instructions on how to use it.

If you have not yet had your visit, then Access Codes may have been sent to you via e-mail or text message.  The purpose of an Access Code is to give you access to Questionnaires, Treatment Plans, Documents, Appointment history, etc.

For security reasons, is it strongly advised that you redeem your access codes as soon as you get them.  Leaving an access code lying around can potentially give an unauthorized person access to your information.  If you lose your access code, immediately contact your practitioner so that they can cancel it and issue you a new code.

How to enter your access code

How to enter your access code

Setting Up your Patient Portal account by Booking Online

When you book an appointment with your practitioner online using OutSmart’s Online Booking page, you will have already created an account through the booking process.  This account will automatically have access to the appointment you just booked, as well as any SmartForm Questionnaires or Intake Forms the practitioner has assigned to you for this booking.

When you go to your first visit, you can request that your practitioner provide you an access code, in order to unlock further access to your medical records.